Product Offer:

BSS developed and rolled out the complete omnichannel conversational platform:

• Unique voice-to-voice dialogue system and virtual customer assistants;

• Text-independent passive/hybrid voice biometrics;

• Real time speech analytics;

• Development tools;

• Highly accurate speech-to-text, NLU,  sentiment analysis, and semantic interpretation engine.

BSS solutions can be deployed both in-cloud and on-premise.
BSS delivers complete and secure end-to-end turnkey solutions to enable call centres' remote work (homeworking agents).
Licences are placed in the Register of Domestic Software (Реестр отечественного ПО), no VAT in 2021.

Our Clients:

Small, Medium and Large Enterprises in multiple business areas:

• Finance

• Insurance

• Retail and E-commerce

• Telecom

• Outsource contact-centers providers

• Logistics

• Healthcare

• Real Estate (including Managing Companies for residential complexes)

• State and Municipal Institutions

• Voice commands for web&mobile apps

• Smart Office (voice robotics IVR)

• Production (voice commands vs hand writing)

Features' List:

1. Voice-to-intent NLP/NLU approach adjusting to peculiarities of the oral free speech. This allows to maintain natural dialogues and  deliver high precision in intent recognition improving customer experience.
2. Hybrid-structured dialogues are built partially on scripts where the time-to-market matters, and partially on deep-learning natural language models where customer-driven dialogue fits better.
3. Built-in Named Entity Recognition and Slots Filling techniques make dialogues smooth and short avoiding excessive turns.
4. CRM and RPA OOTB integration allows developing action-enabled VAs.
5. Along with full-featured VAs, BSS offers simple solutions that allow customers to start their journey to VA from clear-cut use cases like call-steering IVR or automated form-filling.
6. BSS’s own voice biometrics and speech analytics solutions enrich the power of VA as well as save costs of ownership thanks to using the same models in multi-tenancy mode.

How We Can Help Your Company:

1/ Minimize customers' time-waiting on a line

2/ Increase customers' loyalty due to speed and quality of communication and feedback

3/ Increase call-center capacity and decrease Operators' loading 

4/ Monitor and supervise Operators' scripts 

5/ Deliver impact on sales

This application is available in [Russian].