Every day, agency organizations struggle to keep up with consumer expectations and demands. As a result, disparate systems and technology barriers frequently make it difficult for users to access the resources they need.

The Accenture Reach Platform is a digital experience platform designed to modernize and streamline how customers interact with digital government services. Reach bridges the gap between existing systems, offering a unified portal for users to access public services. The platform enhances user experience by providing a single point of access or unified government portal, improving the adoption of digital channels over in-person services.

Government agencies can leverage the platform to deliver more efficient and user-friendly services, while constituents benefit from a seamless and integrated experience when accessing public services.

For government agencies, Reach accelerates time-to-value for a customer-centered experience by allowing them to prioritize the portal experience separately from their backend technology roadmap. For constituents, the platform provides a more convenient and efficient way to access government services, reducing the need for in-person visits and improving overall satisfaction.

Using human-centered design, the platform was purpose-built by Accenture, to codify public sector and human services experiences in a repeatable model that is supported and enhanced by a dedicated team.