Aisera’s AI Assist brings intelligent automation to classify and route high volumes of tickets and cases, improve resolution times, and employee and customer satisfaction. AI Assist empowers agents by recommending similar tickets and cases, knowledge articles, and next-best actions.

AI Assist supports several ticketing solution leaders that leverage Microsoft products in channels such as Teams (e.g. Salesforce, ServiceNow, Zendesk, Jira).

By supporting service desk teams through historical ticket and cases analysis and auto-classification, AI Assist reduces MTTR, bounce rates, and misclassification.

- Auto-resolve support requests across channels

- Automatically assign and route tickets and cases to the right agents

- Recommend next-best-actions for ticket and case resolution

- Automate knowledge resolution and ticket/case resolution notes

- Agent coaching with AI-driven recommendations