First Fix tooling automates standard desktop housekeeping activities and generates a device support report that enables the Service Desk and Support teams to log and handle calls with ease.
‍

• Improve Service Desk productivity by reducing Agent contact handling time and eliminating contacts for common issues.
  
• Save L2 and L3 time by ensuring all required information is automatically attached to the SD ticket
  
• Improve End User experience and productivity through elimination of common problems and quicker calls to Service Desk when problems do occur
  
• Self help features enable end users to resolve common problems.
  
• Service integration enables end users to log incidents without calling the Service Desk.
  
• Include bespoke automation to avoid common problems specific to your business.