The IT landscape is ever changing and keeping on top of it is even more difficult whilst remaining cost conscious. IT teams are under pressure to do more with less. Finding the time to manage and maintain their cloud environments while also delivering projects that add real value to their organisation can stretch teams.

Allied to this, the pace of change of technology today makes it difficult to keep up with the new features and best practices of the solutions that underpin their businesses. Our Azure managed services are designed to be flexible and scalable, allowing you to have as little or as much specialist assistance as you wish, depending on your budget, level of IT knowledge and resource availability.

Under this offering our clients engage us in one of two ways.

Full Management of Tenant

Ideal for companies with no or little onsite IT specialism, this service provides full management, patching, backup and lifecycle management. We also provide access to a billing dashboard for complete transparency on costs, and work with you proactively to optimise these.

Partial Management of Tenant

Ideal for companies with a busy team who want to outsource management of part of an Azure infrastructure. You can specify the subscriptions or resource groups that can be onboarded for eacs management. We can help you save time by managing your backups, enable you to control your costs via our Azure cost control portal, or ensure your users remain productive with a managed device solution.

At the other end of the scale, many of our clients trust us to provide a fully managed service to give them full IT support.

Features:

• ITIL aligned incident, problem, change and release management
• Service request offerings via web-based self-service portal
• Configuration Management Database (CMDB) with auto-populating connectors
• Hardware and software asset management with finance and contact management
• Knowledge base
• Service level objectives
• Web based reporting and dashboards
• Planning and training service provided
• Certified security testing service
• Azure cost management portal Benefits
• Increased standardisation
• Increased productivity
• Reduced manual effort through automation
• Efficient cost management
• Ongoing support including fast and cost-effective 1st, 2nd and 3rd Line Support

As experts in the delivery of IT services to the mid-market, whichever option you chose, eacs will ensure your IT systems remain operational, available, secure and work