Built for the conversational era, Gupshup makes it easy for businesses to create personalized, automated and frictionless experiences across the customer lifecycle. Gupshup Conversation Cloud powers two-way interactions with industry-trained AI agents so businesses can go live faster across all major channels including WhatsApp, RCS, Instagram, Web, App, and more.

Trusted by 45,000+ brands across the globe, Gupshup works with many of the top companies across industries including eCommerce, retail, payments, fintech, payments, media, travel, automotive, and banking to deliver transformative conversational experiences that accelerate growth, and optimize costs.

Gupshup enables businesses to:

• Acquire and Qualify Leads: Leverage click-to-chat ads for generating high-quality leads with up to 50% lower costs compared to traditional methods. Build a first-party database seamlessly and qualify leads through engaging chat-based interactions.

• Engage Customers: Deliver personalized, two-way AI-powered interactions through campaigns that drive higher engagement rates and revenue. Use automated journeys, channel fallback, and AI-enhanced translations to reach and engage customers effectively.

• Convert at Scale: Trigger automated nudges, drive product recommendations, and share rich catalogs to convert leads into customers. Enable consultative selling with AI-powered tools and live agent assistance.

• Support with AI Efficiency: Automate 90% of queries using conversational AI, ensuring faster resolution and a 40% boost in customer satisfaction (CSAT). Seamlessly hand off complex issues to live agents with full context for superior customer support.

Gupshup’s uniqueness lies in its ability to combine a comprehensive, all-in-one conversational messaging platform with cutting-edge AI capabilities and enterprise-grade scalability. With a relentless focus on innovation and customer-centric solutions, Gupshup has become the trusted partner of choice for leading enterprises like Citibank, DBS Bank, Nestle, and Flipkart.