OTRS is an open-source IT service management (ITSM) and ticketing platform designed to streamline customer support, IT service operations, and internal service management. With features like ticket tracking, SLA management, knowledge base integration, and automation, OTRS helps businesses improve service delivery, reduce resolution times, and ensure consistent customer satisfaction. OTRS is highly customizable and can be deployed both on-premise and in the cloud, making it suitable for businesses of all sizes.

Features of OTRS:

• Comprehensive ticket management to track and resolve service requests and incidents.
• Service Level Agreement (SLA) management to ensure timely responses and resolutions.
• Automated workflows to route, escalate, and assign tickets based on predefined rules.
• Customizable knowledge base for self-service and reducing ticket volume.
• Advanced reporting and analytics to gain insights into team performance and ticket trends.
• Multi-channel support to manage tickets from email, web forms, and APIs in a single platform.
• Open-source and fully extensible, allowing for customization and integration with other systems.

To check the OTRS version, run $ sudo /opt/otrs/bin/otrs.Console.pl Dev::CheckVersion on your server.

To access the OTRS web interface, navigate to http://your-server-ip/otrs

Disclaimer: OTRS is available in an open-source version as well as a subscription-based professional edition. Users are responsible for understanding the licensing terms and selecting the edition that fits their requirements. OTRS is provided "as is," without any warranty, express or implied.