osTicket is a powerful, open-source ticketing system designed to streamline customer support operations. It converts email, phone, and web-based inquiries into a centralized help desk system, ensuring efficient issue tracking and resolution.

Features of osTicket:

• Converts emails, phone calls, and web requests into support tickets.
• Customizable ticket fields, help topics, and workflows.
• Automated ticket assignment, SLA management, and escalation rules.
• User-friendly web interface for both customers and support agents.
• Supports multiple departments and agents with role-based access.
• Allows ticket attachments, canned responses, and rich-text formatting.

To access osTicket, navigate to:

http://your_server_ip

Disclaimer: osTicket is an open-source help desk and ticketing system maintained by the osTicket community. It is developed in PHP and released under the GNU General Public License (GPL). This information is for educational purposes only and is not affiliated with, endorsed by, or sponsored by the official osTicket development team. osTicket is provided "as is," without any warranty, express or implied. Users utilize this tool and its ecosystem at their own risk.