Zammad is a comprehensive, open-source helpdesk and customer support platform designed to streamline communication and enhance customer service. It offers a modern, user-friendly interface that enables organizations to manage tickets, track customer interactions, and improve response times efficiently. Zammad supports various communication channels, including email, chat, social media, and phone, making it a versatile solution for businesses of all sizes.

Features of Zammad:

• Unified ticket management system for consolidating and organizing customer inquiries.
• Multi-channel support for seamless communication across email, chat, social media, and phone.
• Automation features for handling repetitive tasks, improving efficiency, and reducing workload.
• Extensive reporting and analytics capabilities for tracking performance and gaining insights into support operations.
• Customizable workflows to adapt to specific business processes and requirements.
• Integration with third-party tools such as Slack, Jira, and Active Directory for enhanced functionality.
• Open-source and extensible, allowing for customization to meet unique business needs.

Credentials for accessing the Zammad application are typically stored securely in configuration files within the installation directory.

To access the Zammad web interface, navigate to http://your-server-ip in your web browser.

Disclaimer: Zammad is an open-source project released under the GNU AFFERO General Public License (AGPLv3). It is not affiliated with, endorsed by, or sponsored by any company. Zammad is provided "as is," without any warranty, express or implied. Users are responsible for understanding and complying with licensing terms and regulations while using Zammad.