Property/Casualty Insurers are Contending with Powerful Digital Forces and Demographic Shifts – and need to deliver rich engaging digital experiences to agents & customers Agent & Customers expect rich digital experiences powerful digital forces need to harnessed to meet the growing digital expectations of agents, consumers and employees; According to Novarica*, 47% of Property/Casualty CIOs cite Digital as a top priority, with 38% citing distributor (agent) ease of doing business as a top capability for 2018 and beyond *Novarica, Insurer IT Budgets and Projects 2018 P/C Insurers seek rapid rollout of digital experiences Insurers need to be reached anytime, anywhere; engage with delightful experiences, provide instant gratification and easy interaction. P/C insurers’ Line of Business systems (policy, claims, billing) are transnational, while agents & customers seek engaging experiences; Insurers need powerful platform capabilities to rapidly deliver such experiences and are investing 17% of their budgets to deliver such capabilities Digitally savvy P/C insurers can be “markets of choice” and win & retain more customers P/C insurers seek to: Be reachable from any device and from anywhere • From any device • From anywhere • Easy-to-use, modern, interface Create memorable experiences • Engaging content that drives stickiness • Easy to consume content – videos, podcasts, … • Personalize & contextualize Fulfill intent in real-time (Coverage, Service) • Simplified Intake • Speedy Processing • Content and Guidance based action • Leverage Core Assets Drive meaningful conversations • Intuitive conversations via any channel (email, chat, social) • Personalize & contextualize conversations Built on Microsoft Azure PaaS • Native cloud based architecture • Ability to deploy “thin apps”