ServiceSim is an AI-enabled, on-demand training simulator that realistically mimics the customer side of even the most complex customer interactions, allowing agents to hone their skills repeatedly, on their own, and in a safe space, effectively bridging the gap between classroom training and live interactions with customers.

With ServiceSim, you get:

Cutting edge AI - The AI-based call simulator in ServiceSim represents the latest advances in call simulation technology and accurately replicates even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.
Share transcripts - ServiceSim automatically analyzes transcripts of every call and provides feedback and recommendations for areas of improvement. Trainers can easily assess the progress and weaknesses of each agent and each class in aggregate so they no longer need to be watching over agents’ shoulders during role play to spot issues.
Low cost and simple deployment - Getting started with ServiceSim is easy. Deployment of ServiceSim is quick and the customization required to mimic any company’s processes is minimal. Furthermore, agents don’t need any training to learn how to use ServiceSim. We've intentionally priced and designed ServiceSim to disrupt and change the way that training is done throughout the CX industry.

Key benefits:

Happier agents

Higher agent confidence and reduced stress and frustration
Reduced attrition

Better customer service

Trainers get insight into where to focus training
Align the company's processes, training, and technology with customer expectations

Cost savings

Faster speed to proficiency
Simple implementation

ServiceSim AnnuallyVistio

ServiceSim Annually

Vistio

ServiceSim Annually

Vistio

ServiceSim Annually
Vistio