Synapse & Customer Insights: 1Day Workshop

1 Day Workshop & Planning engagement to identify business use cases, infrastructure requirements, Azure architecture and delivery of a Customer Insights solution. Customer Experience Challenges: A great customer experience drives loyalty and protects business revenue. To compete on customer experience is to win the war on loyalty while ensuring compliance to regulation. Understanding your customers and their evolving expectations requires customer insights with an actionable ability to acquire new customers, go beyond onboarding and drive loyalty through relevant ongoing engagement. Any customer facing business needs to personalise and target communications, identify cross service and product opportunities that were previously hidden. Act and correct negative customer concerns and avoid repeating questioning or communications. Prioritise top customers to offer the quality that aligns to their value. Agile Solutions Azure Data Platform Options:

• Migrate & Integrate data from on premise/cloud sources with Azure Data Factory & Synapse Pipelines
• Analyse, Visualise and report on Customer activity through Azure Synapse Analytics, Azure Data Lake, Azure Databricks, PowerBI and Customer Insights (CI)
• Manage & Govern your data with Azure Purview
• Monetise your data through Azure Machine learning & D365 Marketing

Planning Workshop Covers 5 key agenda items

• Establish appropriate source systems & potential use cases
• Analyse options to optimise the solution to your organisations needs
• Provide architectural diagrams outlining agreed technology deployment
• Gather information required for a delivery plan & technology roadmap

Outcome from the 1 day workshop A completed programme delivery plan & statement of work including:

• Executive Summary
• Required Architecture & related diagrams
• Project & Resource Plans
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