Azure Operational Managed Services - Advanced

INCIDENT MANAGEMENT & SERVICE DESK

• Coverage
• Service Levels
• Incident Management (Infrastructure and Security)
• Backup and Recovery
• Service Requests

SERVICE DELIVERY

• Cloud Service Delivery Manager
• Cloud Architect
• Operations on Demand Access
• Proactive Programs

OPERATIONAL LOGGING, MONITORING, REPORTING

• Azure Resource Monitoring
• Controls Enforcement
• Logging and Log Aggregation
• Reporting and Cost Optimization

SECURITY MANAGEMENT

• Security Monitoring
• Security Conformance
• IAM and Security Review
• Access Management
• Managed Firewall
• Endpoint Protection

PATCH MANAGEMENT AND OPERATING SYSTEM SUPPORT

• Patch Management
• Azure Machine Image Management
• Supported Operating Systems

LANDING ZONE AND NETWORK MANAGEMENT

• Landing Zone and Account Operations
• Network Configuration

PROVISIONING AND CHANGE MANAGEMENT

• Change Protection
• Provisioning
• Change Management
• IT Service Management (ITSM) Integration