- Consulting services
Future State of Experience: 3-week POC
In this offering, Launch will help your business leverage the Microsoft 365 product suite to address every customer touchpoint and deliver value quickly leveraging IP and the power of AI.
Exceptional customer experiences are born out of integrated, accessible data with simple yet beautiful user interfaces
Launch’s CX360 offering helps companies engage customers seamlessly in a hyper-connected world. We ensure you meet your customers where they are, providing frictionless, memorable, and personalized experiences. Today’s customers expect simplicity, personalization, and contextual awareness across all platforms. Launch considers your existing data and software investments alongside emerging technology innovations to create a tailored experience roadmap, cutting down on technical debt and enhancing customer satisfaction.
By orchestrating information across data sources, integrating generative AI, and leveraging our proven expertise in employee experience and business transformation, Launch has consistently unlocked unparalleled outcomes.
Whether you are building something new or maximizing your investment in Azure, integrating CRM insights with Copilot for Sales, or bringing data together with Microsoft Fabric, this implementation will introduce you to Launch’s three-step approach to understanding which initiatives are right for your business, when you need them, and how to ensure the vision doesn't outpace your return on investment.
Our Approach?
While we will gladly provide the services you need, we have found most customers appreciate an incremental approach to identifying and validating the business case. Launch’s CX360 engagement accomplishes this need with:
- 3-hour Workshop: Explore how you can leverage data, identify goals, challenges and opportunities within your business.
- 3-day Bootcamp: Hands-on, immersive working session with Launch Studio teams. Learn and apply AI to experience the Future State of Experience.
- 3-week Pilot: Build out a key workstream to showcase the Future State of Experience within your organization and provide a platform for broader transformation.
Why Launch?
We are experts in helping companies adopt new technologies to drive business value. Our studios combine the expertise of designing business solutions, developing operational processes, and applying GenAI to drive enhanced customer experiences.