With your log data (performance counters, configuration changes, updates, etc.) and help desk data (incidents, change requests, etc.) in one place, you can quickly troubleshoot issues and provide faster resolutions.

With this solution you can:

• Read an incident from your service desk solution and correlate with relevant log data in Log Analytics workspace

• Create an incident in your service desk solution based on alerts from Operations Management Suite

• Read the change request items from your service desk and correlate the change request data with Change Tracking solution of Operations Management Suite