Premium Services and Support 3.0 leveraging Akamai’s fastest response times, high-touch technology consulting, programmatic health checks, technical business assessments, proactive monitoring and alerting, 24/7 global support, and off-hour configuration assistance. Premium Service & Support is designed and personalized for complex enterprises that have minimal tolerance for service interruptions and strict escalation requirements. It brings together Akamai's fastest response time, high-touch technology consulting, customized training, and health checks. It also offers an integrated technical account team that delivers a truly personalized experience to help you stay ahead in the competitive landscape

Key Features

- Technical Business Assessment
- Quarterly Business Reviews - Monthly Service Report
- Weekly Projects Reviews
- Programmatic Health Checks
- Proactive Services Availability Monitoring
- Fastest Response SLAs: 15- Minute Service Level Agreement for all Severity-1 issues
- Off-Hour Configuration Support
- Technical Advisory Services
- Professional Services
- Akamai University Training

This offer is transactable via private offer, click contact me to engage in a purchase.