Iride Text Analytics offers support in contact request analysis, received call and message interpretation, speaker language recognition (the platform is based on semantic-ontological technology and supports 29 languages), and real-time monitoring of operations flows, to ensure high-level customer engagement, information accuracy and business process optimization.

MAIN BENEFITS

• Improved performance in request classification
• Agent training cost & time crunch
• Productivity improvement
• Engagement duration reduction
• Real-time customer engagement monitoring & analysis
• Semantic Business Intelligence over high quality information.