osTicket is a leading open-source desk solution that provides several core features for proving optimal end-user experience. Organizations can deploy a system that streamlines and channelizes their customer issues into a centralized portal for a quick resolution.

Tickets can be easily managed, prioritized and assigned to the right departments and agents automatically with rules. Customizable forms and help topics promote quicker resolution of issues. Businesses can create SLA Plans to allow ticket tracking and due dates.

Key features available in osTicket on Ubuntu

• Simple dashboard with rich reports.
• Configurable help desk topics.
• Powerful customer service portal.
• Simple SLA Plans.
• Clutter-free ticket filtering system.

Note: Change the server name,server alias setting as per your domain with sudo nano /etc/apache2/sites-available/osticket.conf and restart Apache Service

Application URL: http://publicdnsip

Disclaimer: Apps4Rent does not offer commercial licenses of any of the products mentioned above. The products come with open source licenses. 

Default ports:

• SSH: 22
• HTTP: 80
• HTTPS: 443
• MySQL: 3306