Ensure Compliance and Improve Quality with AI-Driven Omnichannel Recording in Microsoft Teams

ASC Recording Insights is a native compliance recording solution for Microsoft Teams, ensuring secure, tamper-proof, and automated recording of all media – including calls, meetings, chat, video, and screen sharing.

With AI-based analytics and automated compliance monitoring, organizations can go beyond simple call recording and proactively detect potential risks, ensuring regulatory adherence with standards like MiFID II, FCA, Dodd-Frank, and continuously monitor and improve communication quality.

Intelligent dashboards, keyword spotting, and automated scoring help compliance and quality teams evaluate interactions at scale.

Key Features and Benefits

• Native Teams Solution: Native solution for Microsoft Teams. Transactable via Azure Marketplace.
• Omnichannel Compliance Recording: Record, store, and audit all Teams interactions, including voice, video, chat & screen sharing.
• Legal Requirements: Supports the fulfillment of legal regulations such as MiFID II or Dodd-Frank.
• AI Policy Engine: AI-based compliance monitoring, risk detection and alerts for policy violations.
• Secure and Auditable Storage: Tamper-proof, geo-redundant storage in the Microsoft Azure Cloud.
• Flexible Azure Region Selection: Choose your preferred Azure region to meet local compliance and data residency requirements.
• Automated Transcription and Translation: Convert speech to text in over 100 languages.
• Fast and Easy Deployment: Enterprise-grade and globally scalable, onboarding less than 1 day.
• Seamless Microsoft Integration: Integration for Microsoft Copilot and Dynamics 365.

Why Compliance Recording Matters

Regulated industries such as financial services, healthcare, and public sector organizations are required to record and securely store communications to comply with global and regional regulations.

However, manual compliance monitoring is inefficient – only a small fraction of interactions can be reviewed. With ASC Recording Insights, businesses leverage AI-based automation to enhance transparency, mitigate risks, and ensure compliance at scale.

AI Policy Engine – Proactive Compliance Monitoring

The AI Policy Engine, powered by Azure AI Services and OpenAI, takes compliance monitoring to the next level:

• Automated Compliance Checks: AI-based risk detection in conversations.
• Policy-Based Recording Rules: Enforce industry-specific compliance requirements.
• Fraud Detection: AI identifies anomalies and potential threats.
• Customizable Dashboards and Reporting: Gain insights into compliance adherence.

AI Policy Templates – Preconfigured Compliance Rules

Predefined AI Policy Templates enable fast and seamless implementation of compliance regulations such as MiFID II, FCA, and Dodd-Frank

• Ready-to-Use: Predefined templates for MiFID II, FCA, Dodd-Frank based on current regulations.
• Up-to-Date: Regular updates in the event of changes to legal requirements.
• Compliance Check: Automated checks and alerts for compliance monitoring.

Designed for Compliance Teams, Risk Managers and IT Administrators

Compliance Managers: Automate risk detection and reduce compliance audit effort.

IT & Security Teams: Ensure secure data storage with Microsoft Azure encryption.

Financial Institutions: Stay compliant with MiFID II, FCA, FINRA, and Dodd-Frank.

Contact Center: Maintain quality standards and teams evaluation with automated scorecards.

Why choose ASC?

ASC is a leading provider of software and cloud solutions for omnichannel recording, compliance, and AI-based analytics with over 60 years of experience in communications. With subsidiaries in 15 countries, ASC delivers secure, regulation-ready recording solutions that help businesses meet global compliance standards.

Get Started with Recording Insights

Take compliance recording to the next level with Recording Insights – the certified, AI-powered compliance solution for Microsoft Teams.