Evalyze
Closer Consultoria Lda
Evalyze
Closer Consultoria Lda
Evalyze
Closer Consultoria Lda
Operations management platform that uses AI to intelligently distribute activities and cases
Operations
management platform that uses AI to intelligently distribute activities (Integrated
Case Management Software)
Challenges
Organizations are
increasingly pressured to ensure a balance between operations efficiency and
effectiveness to achieve their goals. Effective distribution of tasks – the
most important task, to the most skilled employee available, at the right time
- is one of the biggest challenges for many departments and service providers.
Digital Transformation initiatives, changing priorities in real-time, efficient SLA management, fast evolving business rules, capacity planning, performance analysis, resources optimization, growing backlog and growing customers’ expectations regarding the quality of service are some examples of today’s challenges.
Solution
Evalyze is an
operations management platform that orchestrates intelligently the distribution,
prioritization and monitorization of the flow of activities that reach your
operations.
It boosts productivity
up to 30% within the first month.
The results are
achieved through Artificial Intelligence algorithms that consider SLA’s, AHT
(Average Handle Time), customers’ score, skills and operator’s availability and
other variables ensuring that the activities are distributed in a realtime task-to-task
method to the most qualifies employee available or to RPA.
Built-in Artificial
Intelligence (Machine Learning) enables the use of analytical/mathematical
methods to optimize the entire workflow, incorporate business rules, and learn
and evolve over time.
Evalyze provides a set of additional modules:
- Dynamic and real-time dashboards
- Intelligent Document Processing – Processes data from any received
document (invoices, receipts, emails, agreements, etc.) capturing, categorizing
and extracting the relevant data, reducing the human
intervention.
- Natural Language Processing
- Email & Whatsapp Integration
- Back-office for no-code parametrizations
This application is
available in English.