Proteus Enterprise has been an industry leader in call analytics, or logging, for over 30 years. Providing corporations with business analysis tools focused on interpreting the complex usage and costing associated with their communications and collaboration platforms. It achieves this using fully customizable dashboards and a comprehensive set of reporting features.

Proteus can be fully embedded as an app into your MS Teams client. The app allows you to work seamlessly in the Teams client without having to navigate between multiple applications.

Use Cases Addressed by Proteus:

·        Cost management: identify unused or under used assets for discontinuation; run cost analysis and cost allocation.

·        Productivity and KPI measurement: particularly relevant with high levels of home working; measure staff activity to ensure both productivity and work-life balance is maintained.

·        Migration planning: transitioning to MS Teams requires an understanding of current system usage, Proteus is ideally placed to provide the business analysis required before, during and after migration

·        Quality of Service: monitor your communications network and remote workers to ensure consistent quality of service is being maintained and identify issues quickly.

Benefits

·        Cost management including identification of unused assets, cost allocation and onward billing.

·        Measure user adoption and usage of different Teams features.

·        Alerts help to identify fraud and compliance issues.

·        Productivity and KPI measurement, including staff activity monitoring.