Glance makes it easy to provide personal, human-to-human customer experience in digital environments.

The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. Glance fits seamlessly in-brand, in their existing digital properties, and in the CX technologies their employees currently use, combining a breadth of capabilities with enterprise-class security and scale.

Easy for everyone

Representatives initiate human-guided digital engagements with their customers in just one click from any CRM, CCaaS, UCaaS, or custom desktop system. Customers can use any browser or device and don't need to exchange a session key. Enterprises create a consistent customer experience across any channel, business unit, department, CX solution stack, or third-party strategic partner.

Breadth of capabilities

The Glance Guided CX platform leverages existing omnichannel communications to start seamlessly from any interaction, allowing agents and customers to switch easily between:

• Cobrowse: With nothing to download and install, representatives see what your customers see and assist their navigation in your digital properties.

• Mobile App Share: Join customers inside your mobile app to guide their actions.

• Video: Add live video to augment onscreen interactions with powerful, personal, face-to-face collaboration.

• Mobile Camera Share: Invite customers or colleagues to share their mobile cameras and see what’s in their environment for troubleshooting, advisory services, or issue resolution.

• Screen Share: Secure screen sharing technology lets representatives see any screen, browser tab, or app on a customer’s computer.

Proven, enterprise-grade security and scale

Glance supports stringent data privacy and security standards such as PII, HIPAA, GDPR, and ISO. Glance is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing.