Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe.

Customer Support Features

Stay organized with ticketing that includes custom views, queues and SLAs
Gain operational efficiencies with auto-assignment, real time notifications, and automations
Provide a customizable customer help center and knowledge base that can be open or password protected
Collaborate with team groups, tagging, @mentions and followers
Advanced reporting to help you optimize your content and operations
A full API for building deep integrations into your existing application stack
Support for 20+ languages

Security, Privacy and Compliance

Compliance features to manage customer right to deletion requests for GDPR, CCPA, WPA, etc.
An open source codebase that you can review and contribute to
Host on any public or private cloud, even on premise in your own datacenter
Keep control of and maintain ownership of your data at all times
Avoid compliance chain hell with no third party dependencies
Rest assured no one is “looking over your shoulder”
Set and follow internal data retention policies, including backups

Helpy ProHelpy.io4.0(2 ratings)

Helpy Pro

Helpy.io

Helpy Pro

Helpy.io

Helpy Pro
Helpy.io
4.0(2 ratings)