Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe.

Customer Support Features

• Stay organized with ticketing that includes custom views, queues and SLAs
• Gain operational efficiencies with auto-assignment, real time notifications, and automations
• Provide a customizable customer help center and knowledge base that can be open or password protected
• Collaborate with team groups, tagging, @mentions and followers
• Advanced reporting to help you optimize your content and operations
• A full API for building deep integrations into your existing application stack
• Support for 20+ languages

Security, Privacy and Compliance

• Compliance features to manage customer right to deletion requests for GDPR, CCPA, WPA, etc.
• An open source codebase that you can review and contribute to
• Host on any public or private cloud, even on premise in your own datacenter
• Keep control of and maintain ownership of your data at all times
• Avoid compliance chain hell with no third party dependencies
• Rest assured no one is “looking over your shoulder”
• Set and follow internal data retention policies, including backups