SCAPE contact centre is a cloud-based business communication and customer experience technology that is feature rich, highly scalable and offers powerful integration capabilities.

We provide AI-powered technology for seamless omnichannel customer experiences across Voice, Email, Chat and emerging channels to improve customer experience, increase employee productivity, and maximise sales revenue.

SCAPE is built by Australian cloud contact centre pioneers ipSCAPE. ipSCAPE is a Microsoft partner and is the first contact centre application to be fully hosted on Microsoft Azure, providing unparalleled capacity, security and performance while seamlessly integrating with numerous Microsoft products.

Integration options are also available with pre-built adaptors for CRMs such as Microsoft Dynamics as well as Business Intelligence applications such as Power BI to enhance strategic insights and customer engagement.

Various connectivity options are also available including through Microsoft Teams, creating more predictability around costs while also streamlining communications between the contact centre and back office staff to achieve a ‘Collaborative Contact Centre’.

Use SCAPE Cloud Contact Centre to:

Improving Contact Rates – Use the SCAPE Outbound Dialler to increase contact rates with options such as a Progressive, Preview and Predictive dialler
Increasing Productivity – SCAPE can integrate CRMs such as Microsoft Dynamics; reducing administration for employees. This makes logging calls, linking recordings, searching for and updating information an easy process. Integrates with Teams for improved collaboration.

Integrate ipSCAPE with your Business Intelligence – Integrate with Microsoft Power BI to bring to life insights by combining rich contact centre data with other areas of the business
Route Customers Effectively – Create flexible call routing workflows and call-backs to service customer needs through our Intelligent IVR and ACD technology
Monitor Call and Service volumes – Call recordings are securely stored using Azure Blob, with infinite capacity and unparalleled security
Identity Management and Provisioning - Microsoft Entra ID compatibility for SSO and SCIM provisioning.

Enable Self-Service – Connect any Web Service with your IVR to dynamically serve information such as account balances. Virtual Agent Voice is based on advanced text to speech capabilities built using Microsoft Azure Cognitive Services.

SCAPE Cloud Contact Centre - an ipSCAPE solutionipSCAPE4.9(28 ratings)

SCAPE Cloud Contact Centre - an ipSCAPE solution

ipSCAPE

SCAPE Cloud Contact Centre - an ipSCAPE solution

ipSCAPE

SCAPE Cloud Contact Centre - an ipSCAPE solution
ipSCAPE
4.9(28 ratings)