Norwood Systems: AI-Powered Voice Solutions for Mobile Operators
Unlock new revenue streams and elevate customer experience with Norwood’s AI-powered Agentic Voice applications. Designed specifically for the mobile and fixed-line operator market, our CogVoice™ solutions enhance subscriber engagement, acquisition, and retention while delivering advanced Agentic AI capabilities.

CogVoice™ Open Services Media Gateway (OSMG)

CogVoice™ OSMG integrates seamlessly with the operator’s IMS offering a flexible, open platform capable of incorporating a wide range of AI-driven, voice-activated services. With features like real-time transcription, translation, call summarization, and fraud detection using real-time semantic analysis, the OSMG provides mobile operators with a significant opportunity to enhance both customer experiences and operational security.

Key Features:

• Agentic AI Innovation: The Agentic IVR system combines AI with voice technology to deliver innovative services such as real-time transcription, fraud detection, on-demand recording, and voice print authentication. These features can be deployed without requiring extensive network changes or overhauls. The OSMG platform is built for future advancements in voice communications, ensuring operators are prepared to stay agile and relevant in an AI-driven future.
• Open Third-Party Integration: The OSMG’s architecture is designed for easy integration with third-party services, enabling quick adaptation to the evolving AI landscape. This positions operators as leaders in delivering scalable, dynamic voice services for future applications.
• Flexible Delivery Options: The platform supports AI services deployment through either Call Termination Mode or Inline Listening Mode, smoothly integrating into your existing network infrastructure and Azure landing zones.