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OST - Managed Services

Vervint

OST - Managed Services

Vervint

Fully Managed Cloud Operations by an Industry Leading Advisor & Operator. Providing performance and availability monitoring, backup and disaster recovery management, patching and system maintenance, threat management, and optimization.

  • Continuous Monitoring, alerting, and remediation for performance and availability of both
  • PaaS and IaaS business-critical resources in Azure including (but not limited to):
    • Virtual Machines (both Windows and Linux)
    • Azure SQL
    • SQL Databases
    • App Services
    • Logic Apps
    • Azure Kubernetes Service (AKS)
    • Storage accounts
    • Azure Virtual Desktops (AVD/WVD)
  • Issue response resolution tailored to your specific needs and internal processes
  • Personal dashboards summarizing performance of all IaaS and PaaS resources in a single pane of glass
  • Ongoing maintenance of IaaS resources including patching and updating
  • Ongoing maintenance of PaaS resources including resizing, configuration changes, and capacity management
  • Proactive trend identification and analysis to notify you of emerging problems seen in your environment
  • Antivirus and malware protection for Virtual Machines
  • Backup Management
  • Disaster Recovery Management
  • Direct cloud consulting on a weekly, monthly, and quarterly basis centered around:
    • Security – how to improve overall security of cloud-based environment
    • Compliance – how to ensure you are meeting your compliance needs and continually assessing current environment against compliance requirements
    • Optimization – How to do more with what you have and how to drive down costs such sizing, reservations, and licensing strategies
    • Modernization – What new or existing technologies could improve your efficiency or provide you with new benefits
  • ITIL and ITSM processes for asset and change management to track changes and detect unapproved changes throughout the environment
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