https://store-images.s-microsoft.com/image/apps.41967.68019e40-b3e3-468b-9615-4a223855135b.c4350569-c602-454a-85f1-03e5a486a818.9414bf91-3511-4c22-90d8-3f10e454d50b

Platforce Field Force CRM+

Platforce

Platforce Field Force CRM+

Platforce

Supercharge field force productivity and foster compliant, impactful customer engagement.

Platforce is a unified cloud-based AI-featured omnichannel solution that supercharges field force productivity and drives a compliant and engaging customer experience.

Our solutions cover a wide range of solutions, including:

  • Customer Relationship Management (CRM) - to centralize all customer data and interactions.
  • Field Force Automation (FFA) - to boost field force productivity.
  • Automated Workflows - to streamline processes with automated workflows.
  • Closed-Loop Marketing (CLM) - to develop data-driven marketing strategies (Tablet Application).
  • Omnichannel Engagement - to enhance customer interactions and marketing campaigns across channels
  • Reporting (PowerBI) - to build advanced reports and dashboards

+ Integrated solutions (available upon request):

  • Content Experience Platform (CEP) - to create and distribute content.
  • Digital Asset Management (DAM) is a single source for your digital assets.
  • Medical, Legal, and Regulatory (MLR) - to streamline review and approval processes, ensuring compliance with industry regulations.

Keywords: Sales Force Effectiveness (SFE), Commercial Excellence, Field Force Management, Sales Productivity, Sales Force Automation, eDetailing.

Type of Users: Field teams, sales representatives, marketing professionals, and compliance officers.

Customer Needs/Pain Points Addressed:

  • Improving field force productivity and efficiency
  • Streamlining operations and workflows
  • Providing real-time data and actionable insights
  • Enhancing customer engagement and interaction
  • Automating marketing and sales processes
  • Enabling better decision-making through comprehensive reporting and analytics

Key functionalities:


  • Face-to-face or Remote Engagements: Supports various interaction modes, ensuring seamless communication with customers regardless of location.

  • Surveys and Feedback: Conducts surveys to gather customer feedback and measure satisfaction.

  • Consent Management: Collects and manages customer consents in compliance with GDPR and other regulations.

  • Sample Management: Manages distribution and inventory of product samples efficiently.

  • Order Management: Streamlines the order approval process and manages inventory effectively.

  • AI Insights Assistant: Utilizes AI to provide actionable insights and automate sales planning activities.

  • Territory Management: Manages and optimizes sales territories to ensure balanced workloads and maximize coverage.

  • Field Activity Tracking: Monitors and logs field team activities, providing real-time updates and insights into team performance.

  • GPS Tracking and Geolocation: Tracks the locations of field teams to ensure efficient routing and adherence to schedules.

  • Performance Dashboards: Provides customizable dashboards to monitor key performance indicators (KPIs) and track progress against goals on individual or higher levels.

  • Customizable Dashboards: Allows users to create comprehensive dashboards to track KPIs and other important metrics.

  • Customer Segmentation: Segments customers based on various criteria to tailor engagement strategies and improve targeting.

  • Interactive Content: Provides tools for creating and distributing interactive content to engage customers effectively.


https://store-images.s-microsoft.com/image/apps.10748.68019e40-b3e3-468b-9615-4a223855135b.c4350569-c602-454a-85f1-03e5a486a818.95688958-5dcc-4806-9c0e-6062dbfafe79
https://store-images.s-microsoft.com/image/apps.10748.68019e40-b3e3-468b-9615-4a223855135b.c4350569-c602-454a-85f1-03e5a486a818.95688958-5dcc-4806-9c0e-6062dbfafe79
https://store-images.s-microsoft.com/image/apps.21771.68019e40-b3e3-468b-9615-4a223855135b.c4350569-c602-454a-85f1-03e5a486a818.4423eb21-2630-4b45-8874-bd00e6bf0ba5
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