Praia Health, a consumer experience orchestration platform incubated at Providence, has been instrumental in transforming how consumers interact with the health system’s digital channels—spanning web, mobile, a chat-bot solution, and the patient portal. Praia orchestrates digital interactions and disconnected point solutions, creating a cohesive experience for consumers spanning both clinical and non-clinical interactions that influence health outcomes. These experiences can be accessed through a single set of account credentials tied to an authenticated user’s personalized profile.

Following in the footsteps of other consumer-driven industries, Praia unlocks digital transformation for health systems by managing the heavy lifting and custom integrations required for a frictionless consumer experience. Praia provides health systems with a platform to connect disparate digital programs, services, and tools, allowing them to deliver a more personalized experience, increase conversion rates, and drive system loyalty.