Service Management Automation X

Machine learning based ITSM software to meet all your service desk and IT service management needs.

• Unburden service desk agents: Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation.
  
• Decrease cost of ITSM: Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud–and drive down TCO.
  
• Simplify service desk use: Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go.
  
• Embrace agile ITSM: Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement.
  
• Manage IT assets: Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
  
• Run enterprise service management: Leverage proven ITSM principles and capabilities in HR.
  

Service Management Automation X Editions