Enterprises, globally in a post covid pandemic, have now formally accepted and adopted hybrid working models as the new norm and in doing so are now realising that the requirement to control and  manage these collaboration environments is emerging as a key component of a successful remote working policy. 

Soft-ex delivers UC Optimiser, a SaaS voice management and optimisation solution to drive Teams performance and collaboration via real-time performance analytics, configuration and DDI management. This enables enterprise communications to work more efficiently while also rationalising incumbent systems, delivering cost and resource savings.

For resellers, we offer a complimentary, low touch value-add sales talking point to leverage additional revenue and drive retention of enterprise customers at contract signing or renewal. We complement the Teams/Teams Voice licence sale process by offer a complimentary solution that supports utilisation, performance and management of enterprise UC platforms. 

For MSPs Soft-ex delivers :

• Low-touch sale, complimenting Microsoft Teams
• Enhanced CX & retention of enterprise customers 
• Innovative value-add enterprise voice analytics & transition tool 
• Incremental high margin revenue.

Soft-ex UC Optimiser can integrate data from multiple and diverse UC platforms, including legacy IP pbx, into a single interactive dashboard with intuitive KPI widgets to optimise infrastructure and centralise intelligence across all UC activity.

Performance Management

Provides powerful insights, trends and observations with proactive alerting and customised data retention to better manage voice platforms and meet governance/compliance requirements:

• Configurable dashboard on Teams usage and adoption across all modalities
• Quality of Service
• Out of bundle alerting
• Tariffing for direct routing, operator connect or calling plans
• Channel and device utilisation
• Inbound Call Flow Management                                                                                                                                                                                                                                  Delivered in real-time to support operational SLA’s to enterprises’ clients:
  • Auto attendant and Call Queue reporting
  • Calls waiting, answered / unanswered / abandoned.
  • Agent status & call statistics
  • Enhanced customer experience.

Voice Configuration & DDI Management

Soft-ex UC Optimiser simplifies and reduces the time required to migrate and manage your voice platform:

• Role based access to create and manage auto attendant and call queue workflow, inclusive of menu choices and agents.
• Visualisation of voice platform
• Eliminate scripts, manual interventions and errors
• Deliver cost savings.

Assign your Teams enterprise voice policies with Soft-ex UC Optimiser:

•        Configure and auto-provision DDIs 
•        Overview of available DDI numbers & licenses assigned 
•        Easily on/off board employees
•        Delegate administrative tasks to users without granting O365 tenant administrative rights.

Private offers
For private offers or custom pricing, please do get in touch with us at Sales@soft-ex.net 

About Soft-ex 

Soft-ex, a subsidiary of WidePoint Corporation (NYSE American:WYY), the innovative technology Managed Solution Provider (MSP) specializing in Identity & Access Management (IAM), Telecommunications and Managed Mobility Services (MMS), Analytics & Billing as a Service (ABaaS), and IT as a Service (ITaaS). Soft-ex delivers a SaaS voice management and optimisation solution to drive Microsoft Teams performance and collaboration.