Expert service management

Enjoy this best practices environment with all most widely used features, based on our years of experience.

Features:

• Call management: allocate and process calls with ease, inform callers of progress, and effortlessly share processing information with other operators.
• Management dashboard: create a custom overview of your important reports and KPI.
• Asset management keep track of your company assets’ warranty, depreciation, location, status, and who is currently using them, and view the most important information at a glance in the graphical CMDB.
• Resource management: see which colleagues are on duty, view their workload, and allocate tasks.
• Workflow management: standardize common workflows using templates, stay on top of complex processes with clear overviews and minimize management time.
• Self-service portal: let your end users log and update their own calls, and track call progress.
• Custom forms: ensure your customers always supply the right information with custom forms.
• ADFS: enjoy the benefits of single sign-on with our Active Directory integration.
• Event Management: automate communication with predefined emails and actions.



Your own TOPdesk environment

Get started right away with your very own TOPdesk environment for up to 100 operators (Named user license).

The online documentation websitewill help you get started.

If you need more help or information, please don't hesitate to contact us.

For additional features, contact your nearest TOPdesk office and explore the Bring Your Own License possibilities.