Terms and Conditions

Last Updated: [Date]

Welcome to [Company Name]! These Terms and Conditions govern your use of our customer service contact center product ("Service"). By accessing or using our Service, you agree to comply with and be bound by these terms. If you do not agree, please do not use the Service.

1. Definitions

• "Company" refers to [Company Name], its affiliates, and subsidiaries.
• "User" refers to any individual or entity accessing or using the Service.
• "Service" refers to our cloud-based customer service contact center solution.
• "Agreement" refers to these Terms and Conditions.

2. Eligibility

To use the Service, you must be at least 18 years old and capable of entering into a legally binding contract. By using the Service, you represent that you meet these requirements.

3. License and Restrictions

• The Company grants you a non-exclusive, non-transferable, limited right to access and use the Service.
• You may not modify, distribute, copy, or reverse-engineer any part of the Service without prior written consent.
• Unauthorized use may result in termination of access.

4. Account Registration and Security

• You must provide accurate and complete information when registering for an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• Any activities under your account are your responsibility.

5. Payment and Subscription

• The Service may be offered on a subscription basis.
• Payments are due as per the agreed pricing model.
• Failure to make payments may result in service suspension or termination.
• The Company reserves the right to modify pricing with prior notice.

6. Service Availability and Support

• The Company aims to provide uninterrupted access to the Service but does not guarantee uptime.
• Maintenance, updates, or unforeseen issues may temporarily limit access.
• Technical support is available as per the chosen plan.

7. User Responsibilities

• Users must not misuse the Service, including engaging in illegal, fraudulent, or harmful activities.
• Users must comply with applicable laws and regulations when using the Service.
• Any breach of these responsibilities may result in termination.

8. Data Privacy and Security

• The Company will handle user data per its Privacy Policy.
• Users must ensure compliance with data protection laws when using the Service.
• The Company is not liable for data breaches caused by user negligence.

9. Intellectual Property Rights

• All rights, titles, and interests in the Service remain with the Company.
• Users may not use trademarks, logos, or copyrighted material without authorization.

10. Limitation of Liability

• The Company is not liable for indirect, incidental, or consequential damages.
• Maximum liability shall not exceed the amount paid for the Service in the past 12 months.

11. Termination

• The Company may terminate or suspend access to the Service for breach of terms.
• Users may terminate their subscription with prior notice as per the cancellation policy.

12. Governing Law

• This Agreement shall be governed by and interpreted under the laws of [Jurisdiction].
• Any disputes shall be resolved through arbitration in [Location].

13. Amendments

• The Company reserves the right to modify these Terms at any time.
• Continued use of the Service constitutes acceptance of the updated Terms.

14. Contact Information

For questions or concerns regarding these Terms, contact us at [Support Email/Phone].