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HCLTech’s Caddie –A Calling solution

HCL Technologies Limited.

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HCLTech’s Caddie –A Calling solution

HCL Technologies Limited.

Caddie deliver rich audio/video interaction experiences with Azure Communication Services

HCLTech Caddie is a CPaaS solution to get easy access for user to get in touch with the support engineers with a single click of button. This enables user to get faster resolution of their problem with high quality video/audio calling. This calling solution can be easily integrated with any existing or new web, mobile and desktop enterprise application.

Features :

  • Custom business workflows to interact with GenAI(Azure OpenAI) chat bot with an option to elevate to remote agent through audio/video.
  • Provides a high-quality audio/video interaction.
  • Provides a custom web UI for end users to interact with remote agents.
  • Support video first operations model.
  • Inter-Op capability with the existing enterprise communications platform such as MS Teams
  • Provides a reporting dashboard to analyze the feedback of users, call quality, call drops, time to respond to the call and many more analytics through Azure monitor and azure log analytics.

Benefits :

  • Improves IT services to end-users by enabling real-time communication and collaboration.
  • Enhances end-user experience and productivity by providing rich audio/video interaction experiences.
  • Offers faster resolution of issues and queries by connecting end-users with IT-agents over VoIP.
  • Increases reach for remote and small locations by using Azure Communication Services' global network.


Customer Stories:
HCLTech Caddie a CPaaS solution is being used by one of the leading US based life science company. This solution has minimized the local On-site support load and redirected the work to offshore Agents. It has led to a thin framework of IT support.

Learn more
Communication Platform as a service solution HCLTech's CPaaS
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https://store-images.s-microsoft.com/image/apps.58126.6e34fc37-13ab-4bef-bd81-09af3a1a4f0a.24d22d08-6ef2-4a69-9543-8ee82e29985e.14c6e45e-27a0-4c10-846d-3b5a001d5dbd
https://store-images.s-microsoft.com/image/apps.23645.6e34fc37-13ab-4bef-bd81-09af3a1a4f0a.24d22d08-6ef2-4a69-9543-8ee82e29985e.2e32c809-156a-461f-86f9-6e635e354ef1