HCLTech Caddie is a CPaaS solution to get easy access for user to get in touch with the support engineers with a single click of button. This enables user to get faster resolution of their problem with high quality video/audio calling. This calling solution can be easily integrated with any existing or new web, mobile and desktop enterprise application.

Features :

Custom business workflows to interact with GenAI(Azure OpenAI) chat bot with an option to elevate to remote agent through audio/video.
Provides a high-quality audio/video interaction.
Provides a custom web UI for end users to interact with remote agents.
Support video first operations model.
Inter-Op capability with the existing enterprise communications platform such as MS Teams
Provides a reporting dashboard to analyze the feedback of users, call quality, call drops, time to respond to the call and many more analytics through Azure monitor and azure log analytics.

Benefits :

Improves IT services to end-users by enabling real-time communication and collaboration.
Enhances end-user experience and productivity by providing rich audio/video interaction experiences.
Offers faster resolution of issues and queries by connecting end-users with IT-agents over VoIP.
Increases reach for remote and small locations by using Azure Communication Services' global network.

Customer Stories:

HCLTech Caddie a CPaaS solution is being used by one of the leading US based life science company. This solution has minimized the local On-site support load and redirected the work to offshore Agents. It has led to a thin framework of IT support.

HCLTech’s Caddie –A Calling solutionHCL Technologies Limited.

HCLTech’s Caddie –A Calling solution

HCL Technologies Limited.

HCLTech’s Caddie –A Calling solution

HCL Technologies Limited.

HCLTech’s Caddie –A Calling solution
HCL Technologies Limited.